The phrase “go to guy” isn’t a term people throw around arbitrarily. It makes sense then that Scott Harvell, General Manager of BMW of Rochester, uses it to describe technician Shaun White.
Scott mentioned how Shaun will come in on his days off to help handle the staff handle customer inquiries.
“Shaun White truly goes the extra mile,” Scott said.
According to Shaun, the professional respect is mutual.
“Scott always gets back to you quickly whenever there’s an issue, you can go to him with anything,” Shaun said. “I feel like they listen to you around here.” It’s not hard to understand how valuable that is in a coworker.
Since West Herr took over the BMW location, Shaun said he sees a noticeable change in the work culture. He said it feels more like a family business. He mentions how Scott Bieler will walk through the mechanic shop and greet everyone.
“It’s incredibly rare to see an owner of a company do that,” he said.
Shaun is certified through the BMW Service Technician Education Program (STEP) and says BMW technology presents a new challenge for him every day. Scott Harvell praised him for his skill.
“Shaun is knowledgeable and talented, he’s an asset to our service team,” Scott said.
Outside of work, Shaun still does some tech work, albeit in the form of working on and riding 4 wheelers. He says the craft is in his blood. His father was a navy tech and his grandfather owned a race track. He says he grew up helping them out.
Shaun says he eventually hopes to move into a management position, and he understands what it takes to get there.
“To be a good manager you have to have done the work of the people you’re managing.” If empathy and knowledge are something you value (who doesn’t), then Shaun White is truly the “go to” person.