Visit West Herr Toyota Scion in Williamsville, and you will see Robert Kerr hard at work.  Robert’s job is to manage the lot and make sure all the cars are ready for a customer to look at or drive.

“Robert is truly irreplaceable,” said Beth Hollis, general manager of the Williamsville store.  “He genuinely cares about the customer experience and makes sure the lot looks it’s best every day.”  

Robert agrees that the customer experience is his highest priority.  He goes so far as to group similar models and makes together to make it easier on the customer.

“I don’t want to make the customers walk all over the lot to compare cars,” he said.  What customer wouldn’t value that level of convenience?

Robert’s efforts have gone noticed by many employees across the West Herr Auto Group.  Terry Mutton, who works in the group’s director’s office next to Toyota Williamsville, also sang Robert’s praises.

“Robert puts an incredible amount of pride into his work,” Terry said.

Robert’s dedication was exemplified after he suffered the misfortune of getting stuck by a plow truck last winter.  He was back to work in a week.

“I just couldn’t sit at home, I had to be back to work,” he said.

Robert said he feels a great sense of camaraderie and respect around his workplace.  He says he hopes to retire with West Herr.  President Scott Bieler even attended his housewarming party.

“Robert executing his job responsibilities truly helps us sell more cars,” said Beth.

Robert has referred 18 people to buy cars from West Herr, 6 within the last year.  Clearly, Robert Kerr is someone you want on your team.

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