Tom Fogarty, General Manager of West Herr Toyota Orchard Park, set up this piece perfectly:
Freida answers phones and basically handles all the little details needed for a high volume car salesman. On the surface that sounds like quite a grind. Talk to Freida, and she’ll tell you quite the opposite.
“I love my work, I consider everyone here my friend,” she said. “It’s a great feeling to enjoy coming into work every day.”
Freda’s main job is talking to customers, and she goes above and beyond what you’d expect. She makes jokes with the customers and asks about their families. It’s gotten to the point where she runs into customers outside of work and they stop and talk.
“I enjoy connecting with customers, I feel like they are my friends,” she said.
She says her goal is to make the car buying experience fun. It’s not a stretch to say that every potential car buyer would value that greatly.
“Freida will do anything to help you. If you need something taken care of, you can count on here,” Fogarty said.
Freida says she is continuously busy and likes it that way. She lives in Boston Hills, NY and runs the Red Barrel Cider Mill with her family. She says that she’ll even run into West Herr customers there, something she values greatly.
“Freida is always smiling and in a good mood, and is always ready to work,” Fogarty said. “She truly deserves employee of the month.”