“Josh is just a flat out good guy,” said Chris Smering, West Herr associate. Another man in the parking lot echoed those sentiments. If people offer up unprovoked praise about you, you must be doing something right.
In his four years at West Herr, Josh has gone from lot attendant to a member of the Finance team. He manages used car titles, stocking, and trades among other things. Basically, his job involves all the little details necessary to keep a day running smoothly.
“It’s my job to avoid any hang ups,” he said. With the rave reviews he received from coworkers, seems like he’s handling his duties well.
Josh’s brother currently works at the West Herr Used Car Lot and their father is a tech at the Toyota Williamsville body shop. For the Reid’s, West Herr is a family business.
“Everyone in my family loves West Herr,” Josh said. He says he views other West Herr employees as friends and not just coworkers.
Of course an atmosphere like that starts at the top. Josh credits Ryan Garrigan, the GM of Ford Lincoln, for giving him guidance. He says Ryan taught him persistence, specifically when calling on lien releases. Ryan told him not to stop calling until he got the right answers, and that’s just what he does.
“Ryan has a very distinct style and it’s helped me grow,” Josh said. “He has been a real mentor to me.”
He remembers a time as a lot attendant when he “dinged up” a car and was worried about the repercussions. Management didn’t scold; they simply let him learn from a mistake.
Outside of West Herr, Josh is passionate about audio editing and music. Could we eventually hear some of his work on West Herr’s commercials? Given his career trajectory, why not?