Jul 11
14
In sports, the ultimate compliment is when a player puts team goals above their own. Apply that to West Herr, and you have Cindy Krauss, appointment coordinator at West Herr Nissan.
For example, when I asked her about her future career goals, she didn’t even talk about her own job or career path.  
“My goal is just to make sure the Nissan team keeps working together and getting better” she said.
Nissan general manager Mike Tepfenhart echoed those sentiments. He complimented Cindy on her selfless attitude and said that whatever Cindy can do, she does it.
“If we had 1000 Cindys, our company would be all set,” he said.
Aside from setting up service appointments, a major part of Cindy’s job involves following up with customers on service appointments. She handles all types of service calls, from the inquisitive to the vitriolic. She takes them all with patience and understanding.
“The best thing I can do is to empathize with their situation,” she said. If you’ve ever had an issue with your car, you know concern from your service contact makes the process much smoother.
Cindy’s job also requires her to think on her feet. Case in point, a customer recently came in complaining about a strange beeping in their car. At the dealership, however, there was no beeping to be heard. Cindy suggested that maybe it was the customer’s garage door and not the car. Sure enough, she was right.
“Sometimes my job requires finding the less obvious, more creative solution,” she said. Tepfenhart praised Cindy for her dedication to solving any problem she encounters.
“Cindy doesn’t go home until the job’s done,” he said.
In case it wasn’t clear enough that Cindy Krauss believes in what she does, she is also a Nissan customer. Loyalty like that is often preached but less often practiced.
Cindy says she hopes to stay the course with what she’s doing and continue to help improve West Herr Nissan. Mike Tepfenhart was partially right, with 1000 Cindys ANY company, not just West Herr, would be all set.