Feb 11
25
Sales Associate Makes You Feel Like One Of The Family
How many times have you bought a car that comes with a Guardian Angel? Buy one from Vaune Gresco and that’s just standard operating procedure.
With each car she sells at West Herr Ford of Hamburg, Vaune includes a small angel pin and a sticker. One customer currently has 4 angels in his car from previous car purchases with Vaune. 
“Angels are my thing,” Vaune says with a smile. “Customers come up to me and say ‘Vaune, we need more angels.’ It’s just something to remember me by” she says.
Not only do customers remember her but they leave knowing she will remember them. Vaune delivers what so many customers crave: a personal touch that shows you care.
“It’s my goal to make each customer feel like they’re family, I always want them to be laughing,” she said.
She credits West Herr’s family like atmosphere for providing her the tools to succeed. President Scott Bieler even came to her office and personally congratulated her on her recent engagement.
“This really is the best place to work, it’s not just a saying,” she said. “It’s great to know your bosses are your own cheerleaders.”
While West Herr is providing her the right tools, she’s also finding plenty on her own. She’s attempting to learn Twitter, and even sold some cars through Facebook and texting. She recalls a recent story involving a chance meeting that lead to a car sale.
At the Hamburg bar/restaurant called Cabana Sam’s, she met a woman who had recently wrecked her car.
“I told her ‘this is your lucky day, I sell cars’ and then went to work,” Vaune said. After texting a rep at the Honda store, the process was in motion and eventually the woman bought a car.
That’s just Vaune Gresco in a nutshell. She’s always on the job, even when she’s not.